We have the answers to these frequently asked questions before you need them.

Online Therapy, also known as e-Therapy or e-counseling, is an accessible way in which a therapist or counselor provides a safe space for you to freely express yourself, explore your thoughts and feelings, and work through the patterns underlying your concerns This can take place through confidential video and audio conferencing.

For further information about Therapy, you can have a look at our blog.

Therapists work with clients who have a relationship, family, careers, and various other personal difficulties. Therapy is a collaborative process between you and your therapist to explore and manage emotional distress, find new coping resources and expand your self-awareness. You do not have to be diagnosed with a mental health condition to seek support from a therapist.

Therapy may be right for you if you:

Need a safe space to share your feelings and concerns.
Have been feeling low and no longer enjoy activities you typically did.
Notice that your usual coping skills aren’t helping you deal with your problems.
You find it difficult to build and maintain relationships.
You find it difficult to control your emotions and your day-to-day functioning is impaired.
Would like to discover more about yourself and grow as an individual.
Therapy is beneficial to anyone and everyone, and you don’t need to wait for a crisis or a diagnosis to seek professional help.

Check out this blog to know more about signs that indicate you need Therapy.

You don’t need to have a diagnosed concern to seek professional help from a therapist. It is as much a space for self-discovery and personal growth as it is for working through mental health problems like anxiety or depression.

Your therapist can help you deal with relationship concerns, family-related concerns, career-related concerns, and other personal issues. They can work with you to explore and manage emotional distress, find new coping strategies, and increase your self-awareness.

Therapists keep client information confidential within the Therapy session. So, what happens in Therapy, stays in Therapy. No information will be shared with a third-party without your permission.

There are limits to this confidentiality in the following circumstances:

If the therapist believes that the client is at risk of harming themselves or others.
If the therapist is informed about or suspects abuse, neglect, or exploitation of a minor or of an incapacitated adult.
If the therapist believes that the client’s mental condition leaves them gravely disabled.

You can get the most out of Therapy by:

Attending Therapy sessions regularly
Opening up to the process and feeling your feelings as fully as possible
Being honest with your therapist, without the fear of judgement
Doing your best to work on homework assigned outside of your sessions
Allowing yourself to be patient, courageous, curious and vulnerable

Therapy is a lengthy process of self-discovery – it takes time to examine and change lifelong beliefs, experiences, and behaviour patterns. That being said, every therapist aims to empower you with the awareness and abilities you need to address problems throughout your life

On average, our clients take 12 sessions to see progress.

This blog talks about the importance of sticking with Therapy.

Online Therapy or e-counselling is when counseling or psychoTherapy services are provided via audio and/or video calls.

Here’s why online Therapy is a great option:

Convenient, affordable and less time-consuming
Safe and confidential
Online format makes Therapy seem more approachable for people who hesitate to start Therapy
Accessible for people with disabilities, people who may be housebound or those with other physical limitations
Accessible for those in remote areas
It is known to be as effective as in-person Therapy.
Check out this blog to explore the benefits of online Therapy.

Seeking Therapy and sharing your feelings does not make you weak. Many of us have learnt to believe that seeking Therapy, being vulnerable and talking about our feelings is shameful. In reality, vulnerability may be our greatest strength and is the path to a more fulfilling life.

What to expect:

A safe space to explore your concerns
Setting goals and working towards them
Collaborative process between you and the therapist
Applying new insights and learnings from Therapy to your everyday life.
Your first Therapy session is a chance for you and your therapist to get to know each other. The therapist will gather information about your concerns, explore your expectations for Therapy, explain the Therapy process and their approach
An opportunity to share feedback about what works and doesn’t work for you in sessions.
What not to expect:

A quick fix for your problems. Your therapist will not tell you what to do or give you advice, but will work with you to explore your concerns and empower you to decide how you’d like to resolve problems or achieve your goals.
Therapy may not always be ‘easy’ or ‘comfortable’. In Therapy you talk about parts of your life that may be uncomfortable, but these discussions are essential to growth and healing.

Therapy is not just about ‘talking’. Through conversations with your therapist, you explore your thoughts, feelings and behaviours, as you reflect and gain insight about the patterns underlying your concerns. You also work on identifying and practising coping strategies along with problem-solving exercises during and between sessions.

Your Therapy sessions are working for you, if you:

Gain deeper self-awareness
Trust your therapist and feel understood
Feel more optimistic and notice shifts in your thinking
Notice behavioural and mood changes, as well as improvements in your relationships with others.
Can use Therapy-related resources and strategies to solve problems outside of Therapy sessions
Are able to quickly recover from, and adapt to stressful situations in life
While these are some signs that Therapy may be working for you, progress doesn’t look the same for everyone. Additionally, it’s important to remember that the changes and progress will not take place overnight, and longer term Therapy is the best way to see actual progress.

We understand that there may be times when the session needs to be rescheduled or cancelled either by the therapist or the client. To ensure a sense of responsibility towards the therapeutic space, we have laid certain guidelines when it comes to cancellations:

In case you need to cancel or reschedule a session, you will need to inform 6 business hours prior to your session.

If you do not show up for a session without cancelling or informing your therapist with prior notice, you will be charged for the entire session, and noted as a last-minute cancellation or no show.

If you are late in joining a session, if not informed about the delay, the therapist will only wait for 15 minutes. In case you do not show up, the therapist will end the meeting and the session will be marked cancelled.

At The Mood Space, we have an ethical responsibility to keep information confidential and protect all communication as part of online sessions. Their terms of confidentiality are as follows:

Any information discussed in the sessions shall be kept completely confidential.
If you wish for any of your information or records to be released to a third party, your therapist will send you an authorization form that you will need to fill and sign before your information can be released.
In certain situations, your therapist may need to release information and this will be done keeping confidentiality in mind in the following ways & circumstances:

If the therapist believes that the client is at risk of harming themselves or others.
If the therapist is informed about or suspects abuse, neglect, or exploitation of a minor or of an incapacitated adult.
If the therapist believes that the client’s mental condition leaves them gravely disabled.
During such situations, the therapist will be obligated to reach out to my emergency contacts for protection and reveal essential information if necessary without the authorization form being signed.

Additionally, The THERAPISTdesigns, builds, and operates all our products on a secure foundation, providing the protection needed to keep our users safe, their data secure, and their information private. All Therapy sessions take place on Google Meet employs the following encryption measures to support data security and privacy:

All data in Meet is encrypted in transit by default between the client and Google for video meetings on a web browser, on the Meet Android and Apple® iOS® apps, and in meeting rooms with Google meeting room hardware.

Meet adheres to Internet Engineering Task Force (IETF) security standards for Datagram Transport Layer Security (DTLS).

We have an ethical responsibility to keep information confidential and protect all communication as part of online sessions so sessions will not be audio or video recorded nor shared with anyone else.

The therapist retains your personal information to support you through the Therapy process. Your assessment results and the Therapy notes created by your therapist stay on our secure servers for assisting the Therapy process.

Therapy (a.k.a ‘counseling’, ‘psychoTherapy’) is the process of seeking Therapy in a safe and non-judgemental space where you can share your experiences and work through mental health concerns.. Through conversations with your therapist you will learn to understand your thoughts, feelings and behaviours and find helpful ways to deal with them.